National Broadband's Privacy Policy

This Privacy Policy applies to NationalBroadband.com’s method of collection and use of information gathered by us for the customers that we serve on www.NationalBroadband.com (the “Web Site”). However, please note that the privacy practices of partnered internet service providers are not covered by this Privacy Policy. In addition, once you leave our Web Site via a link or otherwise, this Privacy Policy does not apply and nationalbroadband.com cannot and is not responsible for how data and information obtained from you on other Web sites is used by the operators of such Web sites.

If you have any questions or concerns about our privacy practices, please send us an e-mail at contact@nationalbroadband.com or mail us at the following address:

National Broadband

1859 Bowles Avenue – Suite 250

St. Louis, MO 63026

We believe that protecting the security of your Personal Information is very important. Therefore, we have put strong security measures in place to attempt to protect your Personal Information. Access to Personal Information is limited to NationalBroadband.com employees or other authorized individuals, and a limited number of our fulfillment partners. Identities are verified by internal network access rules and application username/password pairs. Data fields that identify individuals are separated from non-sensitive data fields. Data identifying Personal Information is encrypted through use of industry standard AES encryption methods and practices. Data decryption keys are kept physically separate from encryption keys and encrypted data. Records are marked with tamper-proof authentication digests.

NationalBroadband.com requires internal users to use NationalBroadband.com’s standardized methods of data transfer, encryption and storage. We encourage external parties, service providers and vendors to use our standardized methods of data transfer, encryption and storage, or an equivalent method.

We also monitor hardware and software logs for operational compliance with security policies. NationalBroadband.com quarantines data that arrives on a channel not approved in the policy until its source and disposition can be determined in accordance with the security policy. Consequences of non-compliance range from delay in reporting response times to refusal to accept or verify data, in accordance with penalties specified by contract.

Barriers erected to prevent potential breaches of secure information include a sophisticated security system, internal audits, internal policies/procedures and a daily backup of all information. The Director of Technology is responsible for all aspects of secure information within NationalBroadband.com.

No service provider/vendor/external party should be able to decrypt the encrypted data of any other service provider/vendor/external party should data be misdelivered.

NationalBroadband.com monitors data center metrics on approximately a weekly basis. Network vulnerability testing and standard NOC monitoring are provided by the data center administration staff, with options for performing third-party security audits on demand. NationalBroadband.com performs full recovery tests prior to live deployment of a new application or server system. NationalBroadband.com performs recovery tests of backup media on a monthly to quarterly schedule to assure that existing backup regimes have created working recovery sets.

NationalBroadband.com actively monitors current and upcoming regulatory and compliance issues through outside legal resources.

Personal information (“Personal Information”) may include the following:

name
address
e-mail address
phone number(s)
credit card number and expiration date
computer system specs
gender (optional)
age (optional)

We may request Personal Information from you in connection with your use of, or participation in, the Web Site, including applications, registrations, suggestions or requests for additional information, or in connection with other services or resources provided on or through the Web Site. Personal Information is collected and stored on servers owned and maintained by a third party and leased to NationalBroadband.com exclusively. A confidentiality agreement exists between NationalBroadband.com and such third party.

If, and only if, you indicated during the application or registration process you would like to receive advertising and promotional materials related to NationalBroadband.com, we may also use your Personal Information to send information from our media partners or service providers. On occasion, for example, we or our media partners and service providers, may send you e-mail to introduce products or services that might be of interest to you. We may also use your Personal Information to keep in touch with you when necessary, for example, to send to you confirmation, rebuttal, shipment or reminder e-mail messages. If you identify yourself to us by sending us an e-mail with questions or comments, we may use your Personal Information to respond to your questions or comments. (We may also file your comments for future reference.) You may opt-out of receiving e-mail at the time the request for your Personal Information is made at contact@NationalBroadband.com. In addition, e-mail will include instructions on how to unsubscribe.

We may also share Personal Information with our service providers and vendors. We will attempt to require that each of these service providers and vendors not use or disclose your Personal Information for any purpose other than providing you or us with products and services. However, we cannot guarantee their compliance with these restrictions. NationalBroadband.com does not sell Personal Information to third parties.

We reserve the right to provide or use your Personal Information in the following circumstances. We will release specific information about you or your account to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Web Site, or a physical threat to you or others.

Cookies are pieces of information that a Web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web surfing easier for you by saving your preferences while you are at our site. We never save passwords or credit card information in cookies. By showing how and when a guest uses a site, cookies help us see which areas are popular and not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies.

We use the information from cookies to provide services that are tailored to our user’s needs. While these activities may depend on the use of a cookie, visitors to NationalBroadband.com always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. Use of cookies allows you to take full advantage of NationalBroadband.com’s best features. Please note that some of the parts of NationalBroadband.com’s web site may not function properly or may be considerably slower if you refuse cookies and, for all of these reasons, we recommend that you leave them turned on. We may share aggregate demographic/statistical information with our media partners, service providers and other third parties. In addition, NationalBroadband.com may allow some of our advertisers to display ads which solicit or contain technology to collect information about users.

We are committed to protecting the privacy of children. Neither the NationalBroadband.com Web Site nor NationalBroadband.com’s activities are intended for or designed to attract children under the age of 16. We do not collect Personal Information from any person we actually know is a child under the age of 16, which means by extension we never sell data of children under the age of 16.

Our Web Site contains links to other websites operated by third parties that may be of interest to you. However, we do not and cannot control the information and content or links contained on these sites. We do not and cannot control the way in which these websites collect and/or use your Personal Information. Therefore, NationalBroadband.com disclaims any liability for any third party’s use of your Personal Information obtained through using the third party website.

Please note that certain information transmitted to NationalBroadband.com may not be later modified or retrieved by NationalBroadband.com. However, at your request, we will use reasonable efforts to provide you with access to your Personal Information (if we still retain it) and to revise, update or replace Personal Information that you inform us is in error. Please send us an e-mail at contact@NationalBroadband.com to request access to any Personal Information that we have may have retained about you in our user database, to request a change in your Personal Information and/or to request us to inform our service providers of changes in your Personal Information. We cannot guarantee the actions of our service providers after we inform them of any changes.

Certain Personal Information may be stored indefinitely so that NationalBroadband.com can access data for any customer service issue as well as report on aggregate data.

Residents of California: Please see the section below on your consumer rights as a Californian if you want to learn more about your data privacy rights and/or how to delete your personal information from our website.

NationalBroadband.com provides you with the opportunity to opt-out of receiving communications from NationalBroadband.com at the point where information is requested of you. You also have the following options to prevent future communications from NationalBroadband.com:

• You can send an e-mail to contact@nationalbroadband.com asking to unsubscribe by putting “UNSUBSCRIBE FROM COMMUNICATIONS” in the email subject line;
• You can select “UNSUBSCRIBE” upon receiving an e-mail communication.

Or, consumers also have the option to send mail to the following postal address to inform National Broadband of your decision to opt out of all communications. National Broadband will respect your decision and immediately unsubscribe you from our communications list:

National Broadband
1735 Westpark Center Dr.
St. Louis, MO 63026

The following sections of the National Broadband Privacy Policy pertain to residents in California. National Broadband respects and complies with California’s California Consumer Privacy Act (CCPA) legislation, meaning we afford certain data privacy rights to consumers who reside in California.

For our customers who reside in California, we afford certain rights, such as:

• Ability to contact National Broadband and request National Broadband to not sell or share any personally identifiable information. Please note that National Broadband already never sells your data, but in compliance with California law, we want consumers to be certain that they have these rights available to them;
• Ability to contact National Broadband and request personal information deletion;
• Protection from any form of discrimination when exercising consumer rights afforded to you via the CCPA, such as personal information deletion request;
• Verification of identity prior to personal information deletion to ensure consumer identity.

These consumer rights are afforded to residents of California by the California Consumer Privacy Act. National Broadband is completely committed to the data privacy and protection of consumers and we pride ourselves on how we treat consumer data.

Please read the sections below if you are a resident of California and want to learn more about your data privacy rights with National Broadband.

Do Not Sell or Share My Personal Information

As a resident of California, you have the ability to request National Broadband to not sell or share your personal information. Please note that National Broadband does not and never has sold any private data or personally identifiable information to any third parties or other organizations. We use consumer data and personal information strictly in house to manage our business and to send out communications to customers.

If you wish to opt out of communications, you also have the ability to do this by methods explained above in the “Opt-Out of Communications” section.

Right to Deletion

Residents of California have the right to deletion of their personal information from National Broadband’s servers. All personal information is protected and is never sold to any third parties or outside organizations and is used strictly for managing our business and sending out communications to customers, such as order summaries, product information and new offers. However, if you wish to have your personal information deleted, you absolutely can request this.

To request your personal information to be deleted, please email contact@nationalbroadband.com at any time with subject line “DELETE MY DATA” to request for your personal information to be permanently deleted. National Broadband will honor this request of every resident of California in full compliance of the California Consumer Privacy Act.

Protection from Discrimination

National Broadband cooperates fully with the California Consumer Privacy Act. California residents can, at any time, request for their personal information to be deleted, and National Broadband will fully comply without any discrimination or retaliation whatsoever. We fully respect and support data privacy laws.

Verification of Identity for Residents of California

National Broadband needs to verify the identity of all California residents who request of us data deletion in order to be in compliance with California’s data privacy laws. This means that we will need to verify your identity via one of a few methods prior to moving forward with permanent personal information deletion.

When a California resident sends an email requesting their data to be deleted, National Broadband will respond with a verification of identity request, and this must be completed prior to data deletion. This is for both the consumer’s and National Broadband’s protection and compliance with the California Consumer Privacy Act.