What Is Spectrum TV Essentials?
Spectrum TV Essentials is a live TV streaming service that includes over 70 entertainment, lifestyle and children’s networks. But there’s a catch.
Experiencing a Spectrum Outage? Here's What to Do
Power outages can be downright annoying. If you experience a Spectrum outage while in the middle of a Netflix binge or heated online gaming match, chances are you might get a little heated as well. Here is how to handle the service outage.
Table of Contents
- How Do Outages Occur?
- Can I Check if I'm in an Outage?
- How Long Does an Outage Last?
- What if It's Not Weather-Related?
- FAQ
Summary
Nobody likes when their Internet or TV service goes out. When an outage occurs with Spectrum, rest assured that technicians are on the case as soon as conditions are safe.
How Do Outages Occur?
A Spectrum service outage can occur for a multitude of reasons. Most outages are weather-related, meaning a severe weather condition or natural disaster, such as a flood, tornado or blizzard, has impacted Spectrum equipment. This can lead to an extensive area-wide outage.
Some outages can be a general power outage, meaning an area’s power or energy service provider isn’t working. This lack of power means your Spectrum equipment (Spectrum TV, Spectrum Internet and Spectrum Voice devices) will not work.
Other outages, or an outage of your personal Spectrum equipment, can be caused by a specific problem with your Spectrum device. In this scenario, consider following troubleshooting steps listed on Spectrum’s website.
Can I Check if I'm in an Outage?
Any Spectrum customer can take the initiative to check and see if they are in an outage. All you have to do is sign in with your Spectrum information to spectrum.net and use the Ask Spectrum feature. If you are experiencing a weather-related service outage, you will be notified accordingly. Other outage questions can also be posed.
How Long Does an Outage Last?
A service outage can put you in bad spirits but rest assured that as soon as an outage is detected, technicians are repairing the issues. If the weather conditions are extreme, technicians will not be able to perform their duties properly. Once conditions calm down, service will be restored as quickly as possible.
Customers can be notified when an outage concludes by calling Spectrum and requesting a callback for whenever the outage is finished.
What if It's Not Weather-Related?
If the outage isn’t weather-related, the issue may be with your local power company or the Spectrum equipment itself.
For a power company outage, contact your local energy provider. For any issues with Spectrum devices, follow troubleshooting protocol until your device is working again.
Frequently asked questions
Why is my Spectrum Internet not working?
Your Spectrum Internet may not be working because of a service outage, but often times the issue can be resolved by restarting your modem or unplugging and plugging your router back in. These devices are responsible for delivering your internet connection and sometimes they simply need to be rebooted.
What causes a Spectrum outage?
Most Spectrum service outages are due to hazardous weather conditions. Services should be restored once the weather clears to allow for a safe work environment for Spectrum technicians.
